Shipping Policy

Processing & Dispatch Time
Most orders are dispatched within 48 hours (2 business days) after the order is placed.
Orders are not dispatched on weekends or public holidays. During peak seasons (e.g., major holidays or sale events), dispatch may take longer.
Preorders may require longer dispatch time as stated on the product page.

Shipping Rates & Free Shipping
Shipping fees are calculated and displayed at checkout based on your shipping address and order details.
We offer free shipping on orders over US$100 (or the equivalent amount in your local checkout currency), calculated after discounts and before tax. Eligibility will be shown at checkout.

Delivery Estimates
Delivery times are estimates only and begin after your order has been dispatched. Actual delivery time may vary by destination, carrier operations, weather, and customs clearance (for international orders).
Estimated delivery timeframes:

Shipment Confirmation & Tracking
Once your order has been dispatched, you will receive a shipment confirmation email with a tracking number/link.
If you don’t see the shipment email, please check your spam/junk folder and search your inbox for “Toby Black” or “tracking.” If you still can’t find it, contact us here: https://www.toby-black.com/pages/contact

Customs, Duties & Taxes (International Orders)
Customs fees, import duties, and taxes may apply depending on your country. These charges are not included in your order total and are the responsibility of the customer.

Address Accuracy & Delivery Issues
Please ensure your shipping address is complete and accurate at checkout. If a parcel is returned due to an incomplete/incorrect address or failed delivery attempts, a reshipping fee may apply.

Damages / Wrong Item
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us within 48 hours of receiving it, and include: