Happiness Promise (Returns)
We want you to feel comfortable trying Toby. If your purchase isn’t right for you, contact us within 7 days of receiving your order and we’ll help arrange the return..
To be eligible for a return, the item must be:
- Unused and in the same condition you received it with the original tag attached
- In the original packaging (with any included accessories)
How to Start a Return
To start a return, please contact us here:
https://www.toby-black.com/pages/contact
Please include:
• Order number
• Item(s) you want to return
We’ll reply with return instructions.
Return Shipping (What We Cover)
For returns within 7 days of receiving your item; due to preference/change of mind, return shipping is on us.
What we don’t refund
• Original outbound shipping you paid at checkout
• If the order had "free shipping", the normal outbound shipping cost is deducted from the refund
Quality Issues / Wrong Item (We Cover Shipping)
If your item arrived defective, damaged, or incorrect, please contact us within 48 hours of delivery and include photos of the item and packaging.
In these cases, we will cover return shipping and arrange a replacement, refund, or exchange as appropriate.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status.
If approved, the refund will be issued to your original payment method.
Please allow 3–7 business days for us to process your refund after we receive the return, and additional time for your bank/payment provider to post it.
Non-Refundable Items
- Final sale items are not refundable.
- Gift cards are not refundable.